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If something is not rightReturns & refund policy
We want every piece to fit and feel right. If it does not, here is exactly what happens next.
Return window
Ready-to-wear items may be returned within 7 days of delivery. Contact us before sending anything back so we can issue a return reference and confirm the address.
Condition of items
Returned items must be unworn, unwashed and undamaged, with all original tags and packaging attached. We cannot accept items that show signs of wear, alteration, perfume, make-up or smoke.
For hygiene reasons, the following cannot be returned unless they are faulty:
- Jewellery and earrings
- Headwear and scarves
- Items marked final sale or clearance
Custom orders
Custom and made-to-measure garments are produced exclusively to your measurements, so they are not eligible for return or refund. except where there is a manufacturing defect or an error on our part. Please check every measurement carefully before submitting a custom order.
How to start a return
- Message us on WhatsApp using the chat button, or email Supraclass06@gmail.com, within 7 days of delivery.
- Include your order number, the item you wish to return and the reason.
- We confirm your return reference and the return address.
- Send the item back within 7 days of approval, keeping proof of postage.
Return shipping is paid by the customer unless the item is faulty or was sent in error.
Refunds
Once your return arrives and passes inspection, we issue the refund to your original payment method within 7–10 business days. Your bank or card issuer may take a few days longer to show it. Original shipping charges are not refunded, and customs duties or import taxes already paid cannot be recovered.
Exchanges
Exchanges depend on availability. If the size or colour you want is in stock we will reserve it while your return is in transit; if it is not, we will refund you instead.
Faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, tell us within 48 hours of delivery and include photographs. We will arrange a replacement, repair or full refund including shipping, whichever you prefer.